Technology & Information

Write to us at: zeigerzeit@gmail.com

To help you without further questions, please provide the following:

• Order number – e.g. #1234
• Name – as stated on the order
• Item – which clock movement or set of hands
• Problem – what exactly is happening, or not happening
• Photo – if it helps understanding

We usually respond within 1-2 business days.

A photo is not mandatory. However, for some problems, you can see at a glance what the issue is:

• bent or tilted hand
• hands touching each other
• transport damage to the packaging
• movement mounted on the dial – then we can see how it's positioned

For "not working", a photo usually helps little. In this case, it's better to briefly describe what you have already tried.

• Is a fresh battery inserted? Batteries from a drawer are often dead, even if they look new. We recommend a high-quality alkaline battery.
• Is the battery inserted correctly and making contact with both terminals?
• Are the hands touching each other or rubbing against the dial? This will block the movement. The hands must run freely and with some distance from each other.
• Is the minute hand seated firmly enough on the shaft?

• Again, a rubbing hand is usually the cause.
• Is the nut tightened too much? This can jam the shaft.

• Receiving the time signal transmitter DCF77 takes time – allow up to 24 hours.
• Reception is best at night.
• Metal, reinforced concrete, electrical appliances, screens, and routers interfere with the signal. Place the movement by a window for setting.
• Reception is often not possible in basements.

Compare the information in the product description: hand fitting, shaft length, thread length, and maximum dial thickness.

Write to us if you are unsure which movement fits your set of hands – we will check together.

If the goods are damaged or not working, your statutory warranty rights apply. These are valid for two years from receipt of the goods.

This means for you:

• There is no 14-day period – the warranty lasts for two years.
• You do not bear the costs of return shipping in this case.
• You do not have to use the right of withdrawal for this.

Simply write to us – we will clarify the case with you individually.

You have your statutory right of withdrawal: You can withdraw from the contract within 14 days without giving any reasons. You can find the details on the right of withdrawal page.

In this case, you bear the costs of return shipping yourself. Not in the event of a defect in the goods – then the warranty applies (see above).